Forum Topic

missing recycling bin and food box

i live on croft gardens in hanwell and all our rubish is ment to go on mondays. as always i put the boxes out on sunday evening but on monday when i got home they were still there. I decided to leave them there and on tuesday they went but the boxes have gone aswell. Have i missed something?

Stephen Neill ● 6727d2 Comments

Email the Council at Customers@ealing.gov.uk.  This is what you should really have done on Monday when your collection didn't happen.  It is then made a note of - otherwise the Council are not aware of how well or not ECT are performing.  If I was you I would order another set from the Council now from this email address or alternatively from ECT - via the ealing.gov.uk website. There is some sort of Report It form on the website but I didn't find it very easy to use.  There didn't seem to be anywhere to confirm what exactly the problem was and to check what you were sending before you sent it.  Maybe you will find it easier than me!I would expect your next collection to be on Tuesday because of the Bank Holiday but can't see any confirmation of this anywhere.

Philippa Bond ● 6727d

I've complained in the past when they've missed our street for the various collections and got it sorted.  As for the missing boxes, you can request a new one via the recycling section of the Ealing council website

James Lockwood ● 6727d