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Sara,As I am responsible for Parking Services in Ealing I thought it might be useful to make some general comments.  The whole point about PATAS is that it gives people a no cost, low risk final court of appeal against local authority parking departments in London so that council officers outside the specialist parking department and councillors don't have to get involved in dissecting the details of individual cases.  I won't therefore talk about the details of your case.  If you are not satisfied with Parking Services's decision in your case the right thing to do is to go to PATAS.  The council submits an evidence pack to PATAS so typically it would not send staff to attend unless there was some particular complexity or issue that warranted attendance.  PATAS's own definition of a loading bay is:"A specific bay, bounded by white markings and signed to permit loading and unloading by goods vehicles. Parking is not permitted within these bays."Loading bays are not for shopping.  They are there to allow traders and their suppliers to handle large, cumbersome or heavy objects or large quantities of them.  Loading can go on for some time.  In Ealing our CEOs (the new jargon for traffic warden) are required to observe for 3 minutes.  If they see no sign of actual loading then they issue a ticket.  This observation is enforced by a timer function on their handheld computers.  They literally cannot issue a ticket until the 3 minutes is up.  Where we issue a ticket in error to someone who is genuinely loading then we cancel the ticket on written representation.  I would say to people keep out of loading bays.  They are there to allow traders to do their business.  They are not for casual parking.  People will no doubt say why can't we observe for longer?  The simple answer is that we don't want the CEOs waiting around all day so 3 minutes is considered a reasonable compromise.  Good luck with your appeal.  I am sure we will all be interested to hear the outcome.

Phil Taylor ● 6434d