Forum Topic

Tesco direct  - NOT recommended!

I too had problems with Tesco direct (just read an earlier post) and will never darken their door again. I ordered a TV online, made payment; delivery arranged for 2 days' hence. Waited in all day (they only give a day, not am/pm). They phoned me at 7.20pm on delivery day (20 minutes after their 'day' had finished) to tell me the item was out of stock and they would refund my money. I'd been trying to ring them but the line was continually engaged.I was furious having spent the whole day at home but their argument was 'you're getting a refund, what's the problem?'. I emailed customer services who were really not interested and sent their stock 'pacifying' response.I don't understand why the stock system of a major retailer didn't just say 'sold out' rather than allow me to order. Got a nice TV from Curry's a day later. Two friends now also have the same TV from Curry's (which means tesco missed out on at least three sales in my small circle of friends). Good. No more than they deserve. Price isn't everything.

Lynn Clements ● 6081d3 Comments

I haven't used Tesco Direct but hate the shop so probably wouldn't bother but I can highly recommend Argos Direct. Swift delivery at a time to suit you. Arrives bang on time with a clal about an hour before to say on their way, polite obliging staff. We've used them 4 times now both here in London and in Bournemouth and they haven't let us down yet.

Penny Crocker ● 6081d

I think Tsco owe you money. If they fail to deliver on a date they state they will you can claim for loss of earnings for the time you took off work. I would send another email to customer service with your calim for compensation stating that the email is copied to BBC Watchdog

David Archer ● 6081d

I have used Argos delivery in the past and it was a perfectly pleasant experience. I obviously should've stuck with them!I'm not sure that I can be bothered to do anything about the tesco non-delivery: in theory I'm sure you are right about claiming compensation. In practice it can be soul-destroying and time-consuming dealing with these big organisations. It can be quite satisfying making sure other potential customers know what they are in for.I was on Watchdog once - about gas companies doorstepping people and applying pressure to change suppliers. It had no effect whatsoever as the same company was back here about six months later, using exactly the same tactics.

Lynn Clements ● 6080d